Shipping

Shipping Methods

Salon Experience uses UPS, FedEx, DHL, and USPS for all domestic orders within the continental United States.  We offer Ground, 2 Day Air, & 1 Day Air for these orders.  USPS Priority Mail is used for orders going to Hawaii, Alaska, or US territories including APO/FPO military addresses.  International orders are shipped using USPS Global Express Mail (EMS).

Transit time

Domestic orders will arrive between 1-7 business days from the shipment date depending on your location and shipping method.  Packages going to Hawaii, Alaska, or US territories will arrive 2-3 days from the shipment date.  Orders going to military addresses will arrive 2-3 days from the shipment date but may take longer depending on where you are stationed.  International orders will arrive 4-10 days from the shipment date.

Shipping Cost

Shipping costs are calculated using the size, weight, insurance cost, and destination of your order.  To receive a shipping quote, simply add the items you would like to purchase to your shopping basket and click on the checkout button.  Enter your shipping address and the shipping method you would like and click the continue button.  Your order total will be shown on the next page.  Please note that until you enter your billing information and click on submit order on this page, the order will not be finalized.

International Orders

Salon Experience uses USPS Global Express Mail for orders outside of the United States.  Insurance and tracking information are included in the cost of shipping.  Express Mail typically takes between 4-10 days from the date it is shipped to arrive to you.  To place an international order, simply choose "International order - USPS Global Express Mail" option during order checkout.  Please make sure the billing address you enter is identical to the one on your credit card statement.  We may require you to fax us a copy of your credit card and/or a photo identification (such as a passport or driver's license) that has the billing address visible.  A billing representative will contact you by phone or email if we require this on your order.  You may be required to pay customs duties depending on your country's shipping policies.  Salon Experience is not responsible for these fees.  Please check your country's customs policies before ordering.

Alaska, Hawaii & US territory orders

Salon Experience uses USPS Priority Mail for shipments to Alaska, Hawaii and and US territories (American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands).  Please allow 2-3 days for your shipment to arrive from the date it is shipped.   To place an order to these areas, simply choose the "Alaska, Hawaii or US territory order - USPS Priority Mail" option during order checkout.

US Military orders - APO (Army Post Office), and FPO (Fleet Post Office)

Salon Experience uses USPS Priority Mail for orders going to APO or FPO addresses.  Please allow 2-3 days for delivery from the shipment date to arrive at your post office.  It may take longer for the package to reach you depending on where you are stationed and how fast your post office redirects the package to you.  To place an order to these areas, simply choose the "US Military order (APO/FPO) - USPS Priority Mail" option during order checkout.  Please choose the correct shipping abbreviation during order checkout.  

Military "State" Abbreviations: AA Armed Forces Americas (except Canada), AE Armed Forces Africa, AE Armed Forces Canada, AE Armed Forces Europe, AE Armed Forces Middle East, AP Armed Forces Pacific

P.O. Box (Post Office box) addresses

Salon Experience does not ship to post office boxes.  UPS does not deliver packages to post offices.  Please do not enter a post office box for a ship to address.  The order will take longer to process since we will have to contact you for a valid UPS address.  Additional charges may apply for an address correction and we may cancel the order entirely at our discretion.

Returns & Exchanges

Returns

All returns must be received within 30 days from the shipment date.  Only products that are brand new (never opened or used) can be returned.  Any product returned to Salon Experience that has signs of being used or opened are returned to the sender and no refund is granted.  Please note that shipping fees will not be refunded under an circumstances.  All returns have a 20% restocking fee.

All returns require a Return Authorization number (RA#).  You may request an RA# by sending an email to returns@salonexperience.com with a reason for the return as well as the original order number.  Once a return is authorized, you will receive an RA# which must be clearly visible on the outside of the package you are sending back to us.  This will ensure that the product is received and processed correctly.  Failure to have the RA# visible on the outside of the box may result in your package being refused.  All shipping costs associated with a return are the customer's responsibility.  You may address the package in the following format.

Salon Experience
Return Authorization #1234
5868 Westheimer #120
Houston, TX  77057

Any package without an RA# will have a 30% restocking fee or may be refused and returned to the sender at our discretion.

Exchanges

All exchanges must be received 30 days from the shipment date.  Only products that are brand new (never opened or used) can be returned for an exchange.  Any product returned to Salon Experience that has signs of being used or opened are returned to the sender and no exchange is granted.  The 20% restocking fee is usually waived if the new product has an equal or greater value than the original product. We will charge your credit card on file for the difference of the exchange and whatever freight option you choose.

All exchanges require a Return Authorization number (RA#).  You may request an RA# by sending an email to exchanges@salonexperience.com with a reason for the exchange as well as the original order number.  Once a return is authorized, you will receive an RA# which must be clearly visible on the outside of the package you are sending back to us.  This will ensure that the product is received and processed correctly.  Failure to have the RA# visible on the outside of the box may result in your package being refused.  All shipping costs associated with an exchange are the customer's responsibility.  You may address the package in the following format.

Salon Experience
Return Authorization #1234
5868 Westheimer #120
Houston, TX  77057

Used or Defective products

Due to the hygienic nature as well as Federal laws regulating most our products, any product that has been used cannot be returned to Salon Experience for a return or exchange.  Salon Experience does not guarantee or endorse the manufacturer's claims regarding their product.  Any dilemma arising from the use or misuse of a product must be taken up with the manufacturer.  Most appliances available on our website have manufacturers warranties.  You must contact the manufacturer directly for any warranty work.

Wrong item received

Salon Experience has many checks in place for every package that leaves our company.  Each package is inspected and signed off by multiple shipping employees at each stage in the shipping process.  If for any reason you receive the wrong item, we will have the carrier pickup the product from you or send you an electronic return label at our expense and send the correct product to you.  Please contact us at service@salonexperience.com as soon as you receive the package and will will instruct you on what to do.  If you would like to cancel the order instead of receiving the correct product, please see our return policy.

Products damaged in transit

All packages that are sent from Salon Experience are packaged and sealed using industry standards.  If the product is leaking or damaged by the carrier during transit, you must inform us as soon as you receive the package.  Please do not throw away the box the product arrived in.  We will contact the carrier on your behalf and they may contact you for more information about the package.  Once the carrier authorizes us to do so, we will ship another package to you.  The damaged product may be picked up by the carrier or you may be required to send it back to us.  If you would like to cancel the order rather than receive another package, please see our return policy.

Ordering

Placing an order

You can order easily and quickly at Salon Experience.  Ordering from Salon Experience is 100% secure.  We are a Yahoo merchant and all your order information is processed through a 128 bit encrypted connection between your computer and Yahoo.  Just add the item you need to your shopping cart and proceed to order checkout.  To add items to your shopping basket, simply click the "Order" button next to the item you wish to purchase.  To remove an item or update quantities, click the "View Shopping Basket" icon in the top right corner of your screen.  After making your changes, click the "Update" button to finalize the changes.  You can view your shopping basket at anytime.

We do not accept email or telephone orders at this time.  These methods slow down the order process, are not 100% secure,  and are more susceptible to errors such as ordering the incorrect item.  If you need help ordering online, please contact sales@salonexperience.com and we can provide step by step instructions on how to place your order.

Payment Methods

We accept all major credit/debit cards.  Your credit card will be charged once the order is ready to be shipped.

Sales Tax

8.25% sales tax is charged on Texas shipments only.  No tax is charged for shipments outside of Texas.

Order Confirmation

Immediately after placing your order, you will automatically receive a confirmation of the order to the email address you provide us.  Please check your order and make sure you have ordered the correct items.  If you notice and shipping error or have ordered the wrong product, please contact us immediately at service@salonexperience.com with the changes.  Most orders can be corrected if you contact us immediately.

Order Status

You will receive an email confirmation of the order immediately after placing the order.  Once the order is shipped, you will receive another email confirmation which will include tracking information.  You can always check the status of your order by emailing service@salonexperience.com at anytime.

Canceling & Modifying Orders

Please review your order before submitting it.  Orders cannot be canceled after they have been placed.  Any address modifications can usually be made only if you contact us immediately after placing the order.  Please contact us immediately at service@salonexperience.com with the changes.  We reserve the right to cancel an order at anytime at our discretion.

Shipping Delays

If there is a shipping delay with your order, a customer service representative will contact you.  Most orders are shipped within a few days.  If the order is not shipped within this time, you will be contacted with more information regarding the delay.  No order is charged until it is ready to ship.

Online Coupons

Depending on the promotion or season, Salon Experience may issue you a coupon code that can be used on a future purchase.  Please note the expiration date and conditions for these coupons.  You may enter the coupon code during order checkout on the same page you enter your shipping address and shipping method.  If the coupon conditions are met, you will see the discount applied to your order on the next page.  Please make sure to enter the coupon code during order checkout.  Once the order is submitted, you can no longer apply a coupon code to that order.

Product

Product Guarantee

All products for sale from Salon Experience are 100% guaranteed to be authentic and fresh.  We receive our products straight from the manufacturer and do not stock old product.  The manufacturers and distributors of the products being offered for sale are the sole owners of their registered trademarks and copyrights. Salon Experience in NO way represents itself to be affiliated with any of the manufacturers or distributors of the products for sale on our web site. Salon Experience is an extension of a licensed salon who provides access to professional hair care products via our web site to individuals who do not have access to a local retail salon. Our Internet clientele is free to contact us at any time for product recommendations or questions about products listed for sale on our web site.  We refuse to wholesale or retail these products to any business entity or in bulk to any party to prevent the possibility of resale through illegitimate channels.

Product Use

Products listed here are purchased for you, our personal customers, for personal use only. We have a group of licensed cosmetologists who, with this site, have formed an international personal shopping network. We purchase professional hair and beauty products and make professional recommendations on behalf of our personal customers only, while acting as their authorized personal shoppers (a consumer service protected by the U.S. Federal Trade Commission).  We are happy to assist you in choosing the correct product for your needs.  Contact us at sales@salonexperience.com if you have any questions before ordering.

Price Guarantee

If you see a product available on another site at a lower price, please contact us at sales@salonexperience.com BEFORE placing your order.  We can often match our competitors prices.  You will receive an email from a sales representative authorizing the price match.  We cannot price match any product AFTER an order has been placed.

Product description/image discrepancies

Because of the constantly evolving nature of the beauty industry, our manufacturers are always changing their product lines. Products are constantly being added, discontinued, renamed, repackaged, or reformulated. Some pictures or descriptions on our website may reference an older version of the product. We cannot be held responsible for any packaging or formulation changes to a product by the manufacturer. You may return the product in accordance with our return policy if you are not satisfied.  If you need confirmation of a product description or packaging, please contact sales@salonexperience.com with your question before placing the order.

Contact Us

About Us

Salon Experience is one the largest and most competitively priced beauty sites on the Internet.  Our selection guarantees you will find the right product for your beauty needs.  As an extension of a licensed beauty salon with years of experience, Salon Experience understands the need for customer satisfaction.  Salon Experience knows the importance of having a knowledgeable, experienced team of beauty experts who can give you advice on skin care, hair care, makeup, and nail care.  We are committed to bringing you the "Salon Experience" without having to leave your home.

Customer Service

Email Address Contacts:

Sales/Beauty Advice - sales@salonexperience.com
Customer Service/General Inquiries/Feedback - service@salonexperience.com
Returns - returns@salonexperience.com
Exchanges - exchanges@salonexperience.com
Selling Your Products on Salon Experience - selling@salonexperience.com
Marketing/Affiliate Information - advertising@salonexperience.com

Mailing Address

Salon Experience
5868 Westheimer #120
Houston, TX  77057

(For general inquiries only, please see Return & Exchange policy for order return address.)

Buying Office

If you are a manufacturer or distributor and would like to see your products for sale at Salon Experience, please contact us at selling@salonexperience.com and a representative will be in contact with you.  You may also send your company information and product samples to:

Salon Experience
Attn:  New Brand Review
5868 Westheimer #120
Houston, TX  77057

Marketing/Affiliate Opportunities

If you would like to discuss marketing or affiliate opportunities with Salon Experience, please contact us at advertising@salonexperience.com and a representative will be in contact with you.